Master the ServiceNow Certified System Administrator exam with our comprehensive Q&A collection. Review questions by topic, understand explanations, and build confidence for exam day.
Strategies to help you tackle ServiceNow Certified System Administrator exam questions effectively
Allocate roughly 1-2 minutes per question. Flag difficult questions and return to them later.
Pay attention to keywords like 'MOST', 'LEAST', 'NOT', and 'EXCEPT' in questions.
Use elimination to narrow down choices. Often 1-2 options can be quickly ruled out.
Focus on understanding why answers are correct, not just memorizing facts.
Practice with real exam-style questions for ServiceNow Certified System Administrator
Access Controls (ACLs) are the correct and most secure method to control field-level permissions in ServiceNow. Field-level ACLs can restrict write access to specific fields while allowing read access. UI Policies and Client Scripts are client-side controls that can be bypassed and don't provide true security. Business Rules would be inefficient and would allow the change before reverting it.
The CMDB is designed to store information about configuration items (CIs) such as servers, applications, network devices, and their relationships. This provides visibility into the IT infrastructure and supports impact analysis, change management, and incident resolution. The CMDB is not used for authentication, transaction logging, or as a backup repository.
Assignment Rules are specifically designed to automatically assign tasks to users or groups based on defined conditions such as category, priority, or other field values. While workflows can perform assignment, Assignment Rules are the simpler and more appropriate solution for straightforward assignment logic. UI Actions trigger user-initiated actions, and Data Policies enforce data consistency.
Import Sets with a scheduled Data Source allow for recurring data imports from external systems. You can configure a data source to run on a schedule, pull data into staging tables (import sets), and then transform it into ServiceNow tables. Update Sets are for moving configuration changes between instances, not data imports. Integration Hub is more complex and typically used for advanced integrations, while Import Sets are the standard approach for scheduled data imports.
UI Policies control the user interface behavior on forms (client-side), such as making fields mandatory or read-only, but can be bypassed through imports, integrations, or API calls. Data Policies enforce data integrity at the server level and apply regardless of how data enters the system (UI, import, web service, etc.). This makes Data Policies more suitable for enforcing business rules that must always be honored.
Review Q&A organized by exam domains to focus your study
10% of exam • 3 questions
What is the primary purpose of Platform Overview and Navigation in Service Management?
Platform Overview and Navigation serves as a fundamental component in Service Management, providing essential capabilities for managing, configuring, and optimizing ServiceNow solutions. Understanding this domain is crucial for the ServiceNow Certified System Administrator certification.
Which best practice should be followed when implementing Platform Overview and Navigation?
When implementing Platform Overview and Navigation, follow the principle of least privilege, ensure proper documentation, implement monitoring and logging, and regularly review configurations. These practices help maintain security and operational excellence.
How does Platform Overview and Navigation integrate with other ServiceNow services?
Platform Overview and Navigation integrates seamlessly with other ServiceNow services through APIs, shared authentication, and native connectors. This integration enables comprehensive solutions that leverage multiple services for optimal results.
15% of exam • 3 questions
What is the primary purpose of Instance Configuration in Service Management?
Instance Configuration serves as a fundamental component in Service Management, providing essential capabilities for managing, configuring, and optimizing ServiceNow solutions. Understanding this domain is crucial for the ServiceNow Certified System Administrator certification.
Which best practice should be followed when implementing Instance Configuration?
When implementing Instance Configuration, follow the principle of least privilege, ensure proper documentation, implement monitoring and logging, and regularly review configurations. These practices help maintain security and operational excellence.
How does Instance Configuration integrate with other ServiceNow services?
Instance Configuration integrates seamlessly with other ServiceNow services through APIs, shared authentication, and native connectors. This integration enables comprehensive solutions that leverage multiple services for optimal results.
20% of exam • 3 questions
What is the primary purpose of Self-Service and Process Automation in Service Management?
Self-Service and Process Automation serves as a fundamental component in Service Management, providing essential capabilities for managing, configuring, and optimizing ServiceNow solutions. Understanding this domain is crucial for the ServiceNow Certified System Administrator certification.
Which best practice should be followed when implementing Self-Service and Process Automation?
When implementing Self-Service and Process Automation, follow the principle of least privilege, ensure proper documentation, implement monitoring and logging, and regularly review configurations. These practices help maintain security and operational excellence.
How does Self-Service and Process Automation integrate with other ServiceNow services?
Self-Service and Process Automation integrates seamlessly with other ServiceNow services through APIs, shared authentication, and native connectors. This integration enables comprehensive solutions that leverage multiple services for optimal results.
15% of exam • 3 questions
What is the primary purpose of Database Administration in Service Management?
Database Administration serves as a fundamental component in Service Management, providing essential capabilities for managing, configuring, and optimizing ServiceNow solutions. Understanding this domain is crucial for the ServiceNow Certified System Administrator certification.
Which best practice should be followed when implementing Database Administration?
When implementing Database Administration, follow the principle of least privilege, ensure proper documentation, implement monitoring and logging, and regularly review configurations. These practices help maintain security and operational excellence.
How does Database Administration integrate with other ServiceNow services?
Database Administration integrates seamlessly with other ServiceNow services through APIs, shared authentication, and native connectors. This integration enables comprehensive solutions that leverage multiple services for optimal results.
10% of exam • 3 questions
What is the primary purpose of Data Migration and Integration in Service Management?
Data Migration and Integration serves as a fundamental component in Service Management, providing essential capabilities for managing, configuring, and optimizing ServiceNow solutions. Understanding this domain is crucial for the ServiceNow Certified System Administrator certification.
Which best practice should be followed when implementing Data Migration and Integration?
When implementing Data Migration and Integration, follow the principle of least privilege, ensure proper documentation, implement monitoring and logging, and regularly review configurations. These practices help maintain security and operational excellence.
How does Data Migration and Integration integrate with other ServiceNow services?
Data Migration and Integration integrates seamlessly with other ServiceNow services through APIs, shared authentication, and native connectors. This integration enables comprehensive solutions that leverage multiple services for optimal results.
15% of exam • 3 questions
What is the primary purpose of Notifications and Reporting in Service Management?
Notifications and Reporting serves as a fundamental component in Service Management, providing essential capabilities for managing, configuring, and optimizing ServiceNow solutions. Understanding this domain is crucial for the ServiceNow Certified System Administrator certification.
Which best practice should be followed when implementing Notifications and Reporting?
When implementing Notifications and Reporting, follow the principle of least privilege, ensure proper documentation, implement monitoring and logging, and regularly review configurations. These practices help maintain security and operational excellence.
How does Notifications and Reporting integrate with other ServiceNow services?
Notifications and Reporting integrates seamlessly with other ServiceNow services through APIs, shared authentication, and native connectors. This integration enables comprehensive solutions that leverage multiple services for optimal results.
15% of exam • 3 questions
What is the primary purpose of Development in Service Management?
Development serves as a fundamental component in Service Management, providing essential capabilities for managing, configuring, and optimizing ServiceNow solutions. Understanding this domain is crucial for the ServiceNow Certified System Administrator certification.
Which best practice should be followed when implementing Development?
When implementing Development, follow the principle of least privilege, ensure proper documentation, implement monitoring and logging, and regularly review configurations. These practices help maintain security and operational excellence.
How does Development integrate with other ServiceNow services?
Development integrates seamlessly with other ServiceNow services through APIs, shared authentication, and native connectors. This integration enables comprehensive solutions that leverage multiple services for optimal results.
After reviewing these questions and answers, challenge yourself with our interactive practice exams. Track your progress and identify areas for improvement.
Common questions about the exam format and questions
The ServiceNow Certified System Administrator exam typically contains 50-65 questions. The exact number may vary, and not all questions may be scored as some are used for statistical purposes.
The exam includes multiple choice (single answer), multiple response (multiple correct answers), and scenario-based questions. Some questions may include diagrams or code snippets that you need to analyze.
Questions are weighted based on the exam domain weights. Topics with higher percentages have more questions. Focus your study time proportionally on domains with higher weights.
Yes, most certification exams allow you to flag questions for review and return to them before submitting. Use this feature strategically for difficult questions.
Practice questions are designed to match the style, difficulty, and topic coverage of the real exam. While exact questions won't appear, the concepts and question formats will be similar.
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