latest servicenow version Practice Exam: Test Your Knowledge 2025

A system administrator needs to allow users to view incident records but prevent them from editing the Priority field. What is the most efficient way to accomplish this?

What is the primary purpose of the CMDB (Configuration Management Database) in ServiceNow?

A company wants to automatically assign incoming incidents to different assignment groups based on the category selected. Which ServiceNow feature should be configured?

An administrator needs to import data from an external system on a recurring schedule. Which tool is most appropriate for this requirement?

What is the difference between a UI Policy and a Data Policy in ServiceNow?

A user reports that they cannot see certain records in a table that other users can see. What is the most likely cause?

An administrator needs to send an email notification when a high-priority incident is created. However, the notification should NOT be sent if the incident is auto-resolved within 5 minutes of creation. What is the best approach?

What is the purpose of a Transform Map in ServiceNow?

A developer creates a Business Rule on the Incident table that runs on 'before insert' and 'before update'. The rule takes 10 seconds to execute due to complex calculations. Users complain about slow form submissions. What is the best solution?

Which role is required to create and modify Business Rules in ServiceNow?

An organization wants to create a custom table to track employee training records. What is the recommended approach to ensure the table follows ServiceNow best practices?

A company wants to allow users to report issues through a simple catalog item that creates incident records. What ServiceNow feature should be used?

An administrator needs to ensure that the 'Description' field on the Incident table is always populated before a record can be saved. This requirement must be enforced regardless of how the record is created. What should be configured?

What is the purpose of the Service Catalog in ServiceNow?

A system administrator needs to create a report that shows the number of incidents by category and priority. Which reporting tool should be used?

An administrator notices that a Business Rule is not executing as expected. Where should they first check to see if the Business Rule is active and properly configured?

A company wants to prevent users from closing incidents until all related child tasks are closed. What is the best way to implement this requirement?

What is a Coalesce field used for in Transform Maps?

An administrator needs to modify a notification that is part of a base system application. What is the recommended best practice?

A ServiceNow instance is experiencing performance issues when users open incident forms. The form has multiple reference fields that load data from related tables. What configuration could improve form load performance?