Salesforce
Scoring Guide
Service Cloud ConsultantPassing Score
Understand the scoring requirements for the SALESFORCE-17 exam. Learn what score you need to pass and how the exam is evaluated.
Minimum Passing Score
67%
You need to score at least 67% to pass
Exam Details
Exam Scoring Details
Key information about the Service Cloud Consultant exam format
Passing Score
67%
Minimum score required to pass
Total Questions
60
Questions on the exam
Time Limit
105 min
To complete the exam
Domains
9
Topic areas covered
Domain Weights
Score by Domain
Questions are distributed across 9 domains
Domain 1Industry Knowledge
10%
~6 questions
Domain 2Implementation Strategies
15%
~9 questions
Domain 3Service Cloud Solution Design
16%
~10 questions
Domain 4Knowledge Management
9%
~5 questions
Domain 5Interaction Channels
10%
~6 questions
Domain 6Case Management
15%
~9 questions
Domain 7Contact Center Analytics
8%
~5 questions
Domain 8Integration and Data Management
8%
~5 questions
Domain 9Service Console
9%
~5 questions
Important Notes
- Some questions may be unscored (used for research)
- All questions carry equal weight within their domain
- There is no penalty for wrong answers - always guess
- Results are typically available immediately after the exam
Scoring Tips
- Aim for 80%+ in practice exams before taking the real exam
- Focus on high-weight domains for maximum impact
- Do not spend too long on any single question
- Review flagged questions at the end if time permits
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