Salesforce Exam BlueprintASSOCIATE
Service Cloud Consultant Exam Objectives
SALESFORCE-17
Master all 9 exam domains for the SALESFORCE-17 certification. Understanding the exam objectives and their weightings is crucial for focused, efficient preparation.
Exam Overview
Total Domains9
DifficultyASSOCIATE
Questions60
Passing Score67%
Exam Domains
All Exam Objectives
9 domains covering 100% of the exam
1
Industry Knowledge
10% of exam10%
~6 questions
2
Implementation Strategies
15% of exam15%
~9 questions
3
Service Cloud Solution Design
16% of exam16%
~10 questions
4
Knowledge Management
9% of exam9%
~5 questions
5
Interaction Channels
10% of exam10%
~6 questions
6
Case Management
15% of exam15%
~9 questions
7
Contact Center Analytics
8% of exam8%
~5 questions
8
Integration and Data Management
8% of exam8%
~5 questions
9
Service Console
9% of exam9%
~5 questions
Strategy
Study Strategy by Domain Weight
Prioritize your study time based on exam weightings
Highest Priority
Service Cloud Solution Design
16%
Allocate approximately 13 hours of study time
Implementation Strategies
15%
Allocate approximately 12 hours of study time
Case Management
15%
Allocate approximately 12 hours of study time
Industry Knowledge
10%
Allocate approximately 8 hours of study time
Interaction Channels
10%
Allocate approximately 8 hours of study time
Knowledge Management
9%
Allocate approximately 7 hours of study time
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