Business Analyst Practice Exam: Test Your Knowledge 2025

A business analyst is starting discovery for a new Salesforce implementation at a healthcare company. What should be the FIRST step in the customer discovery process?

During stakeholder interviews, a business analyst discovers conflicting requirements between the sales manager and the VP of Sales. What is the BEST approach to resolve this conflict?

A business analyst needs to understand the current lead qualification process. Which discovery technique would provide the MOST comprehensive view of how work actually gets done?

Which statement BEST describes the purpose of creating a business process map?

A business analyst is writing user stories for a new opportunity management feature. Which user story follows the correct format and best practices?

During discovery, a business analyst learns that the customer service team uses three different systems to resolve cases, requiring significant manual data entry. What type of analysis should the BA perform to quantify the impact of this inefficiency?

A business analyst is facilitating a requirements workshop with 15 stakeholders from different departments. Several participants are dominating the conversation while others remain silent. What facilitation technique should the BA use?

When mapping a business process, a business analyst identifies a decision point where opportunities are either approved or rejected based on multiple criteria. What process mapping symbol should be used to represent this?

A business analyst has created user stories for a new feature. What is the PRIMARY purpose of defining acceptance criteria for these user stories?

A business analyst is conducting discovery for a company that wants to implement Salesforce but has poorly defined processes. Different team members describe the same process in contradictory ways. What should the BA do FIRST?

A stakeholder repeatedly changes requirements after they've been approved, causing scope creep and project delays. What is the MOST effective way for the business analyst to manage this situation?

A business analyst is documenting an 'as-is' process map for opportunity management and discovers that sales reps are using an unauthorized external tool to track competitive intelligence. What should the BA do?

Which of the following is an example of a well-written acceptance criterion for a user story about lead assignment?

A business analyst is working with a stakeholder who has deep technical knowledge and keeps proposing specific Salesforce configuration details instead of describing business needs. How should the BA redirect this conversation?

A company has a complex approval process for discounts that involves multiple decision points based on discount percentage, customer type, and deal size. What process mapping approach would BEST capture this complexity?

During customer discovery, a business analyst identifies that users have different definitions for what constitutes a 'qualified lead.' What should the BA create to address this issue?

A business analyst needs to prioritize a backlog of 50 user stories with input from multiple stakeholders who have competing priorities. What prioritization technique would be MOST effective?

A business analyst discovers during process mapping that a critical business process has 15 handoffs between 8 different people, taking an average of 3 weeks to complete. What should the BA recommend?

A business analyst is creating user stories for a new service console implementation. The support manager insists on including highly technical implementation details in each user story. What should the BA do?

A business analyst is conducting discovery interviews and notices that one key stakeholder consistently provides vague responses and seems disengaged. What is the BEST approach to handle this situation?