OmniStudio Consultant Practice Exam: Test Your Knowledge 2025

A consultant is gathering requirements for a new digital customer onboarding process. The business wants to capture customer information, validate it against external systems, and generate documents. Which OmniStudio tool combination should the consultant recommend?

A company needs to display customer account information with related contacts, cases, and opportunities on a single card interface that updates in real-time. What is the most appropriate OmniStudio solution?

During the discovery phase, a business analyst describes a requirement where users need to see different questions based on previous answers in a quote generation process. Which OmniScript feature should the consultant identify as the solution?

A consultant needs to design a solution where customer service representatives can quickly view policy details, claims history, and payment information without navigating to multiple pages. The data comes from Salesforce and two external systems. What architectural approach is most appropriate?

A business requires a solution to capture customer feedback after service interactions. The process should be simple, mobile-friendly, and take less than 2 minutes to complete. Which design consideration is most critical?

An OmniScript is not saving data to a custom object as expected. The consultant verifies that the DataRaptor Transform is correctly configured and active. What is the most likely cause?

A developer needs to populate dropdown values in an OmniScript based on the user's previous selection. What is the best practice approach?

In an OmniScript, a consultant needs to call an external REST API to verify customer identity, then use that response to determine which subsequent steps to display. What is the correct sequence of elements?

A developer needs to display a summary of all information collected in an OmniScript before final submission. Which element type is most appropriate?

An OmniScript has multiple steps and the business requires that users can save their progress and return later. However, sensitive fields like Social Security Number should not be persisted. How should this be configured?

A FlexCard needs to display customer data from the Account object and related data from a custom external system. What is the recommended data source configuration?

A DataRaptor Transform needs to create a parent Account record and multiple child Contact records from a single JSON input. What is the correct configuration approach?

A FlexCard displays a list of cases. When a user clicks on a case, it should open a flyout showing case details using another FlexCard. How should this be configured?

A DataRaptor Extract is retrieving too much data and causing performance issues. The requirement is to fetch only Accounts where Annual Revenue is greater than $1 million and Status equals 'Active'. What is the most efficient solution?

An Integration Procedure needs to perform the following actions: query account data, call an external pricing API, transform the response, and update the account. What is the correct sequence of elements?

After deploying an OmniScript from a sandbox to production, users report that the OmniScript is not visible. The deployment was successful with no errors. What is the most likely issue?

A consultant needs to deploy OmniStudio components from a Developer sandbox to a Full sandbox, then to production. What is the recommended deployment approach?

Users report that a FlexCard is displaying stale data even after records are updated. What troubleshooting steps should be taken first?

An Integration Procedure is failing with a timeout error when calling an external API. The API call sometimes takes 45 seconds. What is the best solution?

After deploying a DataRaptor Transform, a developer notices that some field mappings are not working as expected in production, although they worked in sandbox. What is the most appropriate troubleshooting approach?