OmniStudio Consultant Practice Exam 2025: Latest Questions

A consultant is designing an OmniScript for a mortgage application process. The business requires that customers complete a financial assessment section before proceeding to property details. If the financial assessment indicates insufficient income, the property details section should be hidden. What is the best approach to implement this requirement?

A FlexCard displays customer policy information with a flyout that shows claim details. The claim data needs to be fetched only when the flyout is opened to optimize performance. Which FlexCard feature should be used?

During discovery, a business analyst describes a process where agents need to collect customer information, validate it against external systems, create multiple related records, and generate a PDF document. Which OmniStudio tool combination would be most appropriate for this use case?

An OmniScript is failing in production but works correctly in the sandbox. The consultant discovers that a DataRaptor Extract used in the script references a custom field that exists in sandbox but hasn't been deployed to production. What is the best practice to prevent this issue in future deployments?

A consultant needs to display a list of products on a FlexCard where each product shows different fields based on its product type (Insurance, Banking, or Investment). What is the most efficient approach to implement this requirement?

An Integration Procedure needs to call an external REST API that requires OAuth 2.0 authentication, transform the response data, and update multiple Salesforce records. The API occasionally times out. What is the recommended design approach?

A business requirement states that agents need to see real-time account balance information on a FlexCard that updates every 30 seconds without user interaction. The balance data comes from an external system. What should the consultant recommend?

During an OmniScript troubleshooting session, a consultant notices that a Set Values element is not updating a field as expected. The element uses the merge syntax %FieldName% to reference a field from a previous step. What is the most likely cause of this issue?

A company wants to migrate their OmniStudio components from one production org to another production org. Several Integration Procedures reference Named Credentials that are configured differently between the orgs. What is the best practice for handling this deployment?

A consultant is designing a solution where a FlexCard needs to display data from multiple unrelated objects (Account, custom object Policy__c, and custom object Claim__c) that don't have direct relationships. The data must be filtered based on a common external ID field. What is the most efficient approach?

A consultant is designing an OmniScript for a complex insurance quote process that requires data from multiple external systems. The business requires that users be able to save their progress and return later to complete the application. Which OmniScript feature should the consultant implement to meet this requirement?

A business analyst has provided wireframes showing that customer information should be displayed in a card layout with expandable sections for Account Details, Contact Information, and Recent Orders. The data comes from multiple objects. Which OmniStudio tool is BEST suited for this requirement?

During deployment of OmniScripts from a sandbox to production, a consultant notices that some DataRaptor configurations are missing in the production environment. What is the MOST likely cause and solution?

A consultant is building an Integration Procedure that needs to retrieve account data, then use that data to query related opportunities, and finally calculate a total pipeline value. What is the correct sequence of elements to use?

A company wants to capture customer feedback through a mobile-friendly interface that adjusts its questions based on a satisfaction rating. If the customer selects 'Dissatisfied', additional comment fields should appear. Which OmniScript configuration meets this requirement with the LEAST configuration effort?

An OmniScript is experiencing slow performance when loading a step that displays a large picklist with over 5000 values from a custom object. What is the BEST approach to optimize this performance issue?

A consultant needs to design a solution where customer service representatives can view account information, related cases, and available product recommendations all on a single screen. The data needs to refresh when the account changes, and the interface should be embeddable in both Lightning pages and Community pages. Which design approach is MOST appropriate?

During a discovery session, a business stakeholder describes a need to 'transform data from our legacy system format into Salesforce format before creating records.' Which OmniStudio tool should the consultant recommend and why?

A consultant is debugging an Integration Procedure that intermittently fails when calling an external REST API. The error logs show 'null' values being passed to the API despite the OmniScript collecting the data correctly. The Integration Procedure uses a Set Values element to prepare the payload before an HTTP Action. What is the MOST likely cause of this issue?

A global insurance company needs to implement a claims submission process that must support 15 different languages, comply with regional regulations that vary by country, and integrate with three different back-end systems depending on the claim type. The process involves 20+ decision points. How should the consultant architect this solution to ensure maintainability and scalability?

A consultant is designing a FlexCard to display policy information. The card needs to show different fields based on whether the policy type is 'Auto', 'Home', or 'Life'. The policy type is returned in the data source. What is the most efficient way to implement this requirement?

During OmniScript migration from one sandbox to another, a consultant discovers that a DataRaptor Extract Bundle used in the OmniScript is not working in the target environment. The DataRaptor exists but returns no data. What is the most likely cause of this issue?

A business analyst needs to understand the data flow in an existing OmniScript before making modifications. Which tool or feature should the consultant recommend to provide a visual representation of the OmniScript's structure and logic?

A consultant is building an Integration Procedure that needs to call an external REST API, transform the response data, and then update multiple Salesforce records. The external API occasionally times out. What is the best practice approach to handle this scenario?

An insurance company wants to display a customer's active policies on a FlexCard. When a user clicks on a specific policy, they should be navigated to that policy's detail page. The Policy ID is contained in the data source. What action type should be configured on the FlexCard?