Experience Cloud Consultant Practice Exam: Test Your Knowledge 2025

A business wants to create a digital destination for customers to access knowledge articles, submit cases, and view order history. Which Experience Cloud capability would best meet these requirements?

An Experience Cloud consultant needs to allow external users to see Accounts that they do not own but are related to through a custom junction object. What is the most appropriate way to grant this access?

A company wants to customize the header and footer of their Experience Cloud site to match their corporate branding guidelines. Which feature should the consultant use?

An organization wants external users to register for their Experience Cloud site using their existing Google accounts. What authentication method should be configured?

A consultant needs to track which pages are most frequently visited by Experience Cloud users and identify drop-off points in the user journey. Which tool should they use?

A company is launching a new partner portal and wants to start with a pre-built template that includes partner-specific features like deal registration and MDF management. Which template should they choose?

An Experience Cloud site needs to display custom data from an external system in real-time without storing it in Salesforce. What is the recommended approach?

A customer community has a requirement where Customer A should only see Cases where they are listed in a custom 'Authorized Contacts' multi-select picklist on the Account. The OWD for Cases is Private. What solution should be implemented?

A company wants to personalize the Experience Cloud site experience by displaying different content to users based on their industry. Which feature should be used?

An Experience Cloud site uses External Identity with SAML SSO. Users report they cannot log in after the initial setup. What is the most likely cause?

A consultant needs to understand which features are most used in an Experience Cloud site to prioritize future enhancements. Which metric should they focus on?

A company wants to create a site where customers can purchase products online. The site needs to support product catalogs, shopping carts, and payment processing. Which Experience Cloud template should be recommended?

An Experience Cloud site needs to integrate with a middleware platform that requires webhook notifications when a new case is created by a community user. What is the best approach?

A partner community requires that partners can see all Opportunities where their Account is listed in a custom 'Channel Partner' lookup field, regardless of Opportunity ownership. The OWD for Opportunities is Private. What is the most scalable solution?

A company wants to display a custom banner message at the top of their Experience Cloud site only during scheduled maintenance windows. The message should be easily updatable by non-technical admins. What is the best approach?

An Experience Cloud site has both Customer Community and Customer Community Plus licenses. A new requirement emerges to allow certain users to create and edit custom objects. Which license should be assigned to these users?

A consultant is setting up a new Experience Cloud site and needs to choose between LWR (Lightning Web Runtime) and Aura-based templates. What is a key advantage of choosing LWR?

An Experience Cloud site needs to display data from a custom object in a sortable, filterable table with pagination. No custom development resources are available. What is the best solution?

A partner portal has 500 partner companies, each with 5-10 users. Partners should only see Leads assigned to their company. The Lead object OWD is Private. What is the most appropriate sharing mechanism?

After launching an Experience Cloud site, users complain that pages load slowly. What should the consultant check first to diagnose the issue?