Platform User Experience Designer Practice Exam: Test Your Knowledge 2025

A UX Designer is conducting discovery interviews with sales representatives to understand their daily workflow. Which question type would be MOST effective for uncovering pain points and user needs?

A company wants to prioritize features for their Salesforce implementation based on user needs and business value. Which framework should the UX Designer recommend for this purpose?

During user research, a UX Designer discovers that sales managers need to view team performance metrics while mobile field representatives need quick data entry capabilities. What approach should the designer take?

A UX Designer needs to understand how users currently navigate through a complex opportunity management process. Which research method would provide the MOST comprehensive understanding of the current user experience?

A UX Designer is creating user journey maps for a Salesforce implementation. The marketing team has three distinct user roles with different objectives: content creators, campaign managers, and analytics specialists. How should the designer approach journey mapping?

Which Salesforce declarative feature allows a UX Designer to display different page layouts to users based on their profile without requiring code?

A UX Designer needs to streamline a record page by showing only relevant fields based on user input. Which Lightning Experience feature should be used to accomplish this declaratively?

A company wants to guide sales representatives through a qualification process with clear steps displayed on the Opportunity record page. Which declarative Salesforce feature is MOST appropriate?

A UX Designer needs to create a custom home page for the sales team that displays relevant KPIs, recent opportunities, and team leaderboards. What declarative approach should be used?

A service team needs to see different fields on the Case page layout depending on whether the case type is 'Technical Support' or 'Billing Inquiry'. The team has a single profile. What is the MOST efficient declarative solution?

A UX Designer is implementing a Lightning record page and needs to ensure that customer service representatives can quickly access related cases, assets, and knowledge articles without scrolling. What design approach should be used?

When designing a Salesforce mobile experience, which principle should guide the UX Designer's approach to layout and information architecture?

A UX Designer is creating a form for opportunity creation. The form has 35 required fields. What is the BEST approach to improve the user experience?

According to Salesforce Lightning Design System (SLDS) guidelines, what is the recommended approach for displaying error messages on forms?

A designer is creating a dashboard for executives who need to quickly understand sales performance. Which visualization approach follows data visualization best practices?

A UX Designer is creating a custom Lightning component that will be used by users with various disabilities. Which accessibility requirement should be prioritized to ensure WCAG compliance?

A company has deployed a new Lightning record page design. What is the MOST effective method for measuring user adoption and identifying usability issues?

Before releasing a new Opportunity page layout to all users, what testing approach would be MOST effective for identifying usability issues?

A UX Designer has implemented a new Lightning App page for the sales team. After deployment, analytics show that users are not clicking on a prominent action button. What should the designer do FIRST to diagnose the issue?

A UX Designer wants to A/B test two different navigation approaches for a custom Lightning App. One group of users will see version A, another will see version B. After two weeks, what metrics would BEST indicate which design performs better?