Slack Administrator Study Guide: Everything You Need to Know 2025
Your complete roadmap to passing the SALESFORCE-10 certification exam. This comprehensive study guide covers all 4 exam domains with detailed explanations, study tips, and practice resources.
Quick Start
Essential steps to begin your preparation
Review Exam Objectives
View all domains →Take Assessment Quiz
Free practice test →Follow Study Plan
8-week roadmap →Full Practice Exams
Start practicing →Exam Domains & Objectives
Master these 4 domains to pass the SALESFORCE-10 exam
Workspace Configuration and Management
Security, Compliance, and Data Protection
Integrations and Workflow Automation
Analytics, Monitoring, and Support
8-Week Study Plan
Follow this structured plan to prepare for your Slack Administrator exam
Foundation
Understand core concepts and exam objectives
Focus Areas:
- Workspace Configuration and Management
- Security, Compliance, and Data Protection
Deep Dive
Master advanced topics and practical applications
Focus Areas:
- Integrations and Workflow Automation
- Analytics, Monitoring, and Support
Practice & Review
Take practice exams and review weak areas
Focus Areas:
Final Prep
Full practice exams and last-minute review
Focus Areas:
- Full-length practice tests
- Review all domains
Curated Study Resources
AI-curated resources with real links to help you prepare for the Slack Administrator exam
Complete Study Guide for Slack Administrator Certification
The Salesforce Slack Administrator certification validates your ability to configure, secure, and manage Slack workspaces within an organization. This associate-level credential demonstrates proficiency in workspace administration, security implementation, integration management, and user support—essential skills for professionals managing Slack in enterprise environments.
Who Should Take This Exam
- IT administrators managing Slack deployments
- Collaboration platform administrators
- Salesforce administrators expanding into Slack
- Technical support specialists working with Slack
- Digital workplace coordinators
- Entry to mid-level IT professionals seeking Salesforce credentials
Prerequisites
- Basic understanding of enterprise collaboration tools
- Fundamental IT administration concepts
- Familiarity with Slack workspace usage (as a user)
- Basic knowledge of security and compliance concepts
- Understanding of API and integration concepts
- No prior Salesforce certification required
Official Resources
Salesforce Credentials - Slack Administrator
Official certification page with exam details, registration information, and requirements
View ResourceSlack Help Center
Comprehensive official documentation covering all Slack administration topics
View ResourceSlack Admin Guide
Official administrator documentation for workspace management, security, and configuration
View ResourceSlack Security Resources
Official security documentation, compliance information, and best practices
View ResourceSlack API Documentation
Complete API reference for integrations and automation
View ResourceSalesforce Trailhead Slack Modules
Interactive learning modules covering Slack administration topics
View ResourceSlack for Enterprise Grid
Documentation for enterprise-level Slack deployments and management
View ResourceSlack App Directory
Official repository of Slack integrations and apps for testing and learning
View ResourceRecommended Courses
Recommended Books
Slack For Dummies
by Phil Simon
Comprehensive guide covering Slack fundamentals, administration, and best practices for workplace collaboration
View on AmazonMastering Slack: Boost Your Team's Productivity
by Samantha Leal
Practical guide for administrators focusing on productivity optimization and team management
View on AmazonThe Art of Collaboration with Slack
by Various Authors
Best practices for implementing and managing Slack in enterprise environments
View on AmazonPractice & Hands-On Resources
Slack Free Workspace
Create a free Slack workspace to practice administration tasks and configurations without risk
View ResourceTrailhead Hands-On Challenges
Interactive exercises and challenges specific to Slack administration topics with hands-on practice
View ResourceSlack API Testing with Postman
Practice API calls and integration testing using the official Slack API documentation
View ResourceWorkflow Builder Templates
Pre-built workflow templates to study and modify for learning automation concepts
View ResourceSlack Community Test Workspace
Join community workspaces to observe different configurations and administration approaches
View ResourceCommunity & Forums
Salesforce Trailblazer Community
Official Salesforce community with groups dedicated to Slack administration and certification discussion
Join Communityr/Slack Subreddit
Active Reddit community for Slack users and administrators sharing tips, troubleshooting, and best practices
Join CommunitySlack Community Forums
Official Slack community for administrators to ask questions, share solutions, and connect with other admins
Join Communityr/Salesforce Subreddit
Salesforce community discussing certifications, including Slack administrator topics and exam experiences
Join CommunitySlack Platform Blog
Official blog covering new features, integration updates, and administrative best practices
Join CommunitySalesforce Ben - Slack Resources
Popular Salesforce blog with articles on Slack integration and administration topics
Join CommunityStudy Tips
Hands-On Practice
- Create your own free Slack workspace immediately and use it throughout your studies
- Practice every administrative task multiple times until it becomes second nature
- Experiment with different workspace configurations to understand their impacts
- Build at least 5-10 workflows in Workflow Builder covering various business scenarios
- Install and configure different integrations to understand app management
- Practice troubleshooting by intentionally creating problems and solving them
Focus Areas Based on Exam Weight
- Spend 30% of study time on Workspace Configuration—this is the largest domain
- Allocate equal time (25% each) to Security and Integrations as these are heavily tested
- Don't neglect Analytics (20%)—know the dashboard thoroughly
- Understand the difference between features available in different Slack plans (Free, Pro, Business+, Enterprise Grid)
- Focus on Enterprise Grid features as Salesforce emphasizes enterprise solutions
- Pay special attention to Salesforce-Slack integration—it's central to the certification
Documentation Mastery
- Bookmark and systematically work through the entire Slack Admin Guide
- Create a personal reference document with links to key help articles for quick review
- Read release notes to understand new features that might appear on the exam
- Study the security documentation thoroughly—security questions are detail-oriented
- Review all Workflow Builder capabilities and limitations
- Understand API rate limits, scopes, and permissions for integration questions
Scenario-Based Learning
- Think through real-world scenarios: 'How would I handle a security breach?'
- Practice compliance scenarios like responding to legal holds or data export requests
- Work through user onboarding and offboarding procedures completely
- Consider multi-workspace scenarios and organization-level governance
- Study change management: how to roll out new features or policies to users
- Practice troubleshooting workflows: app not working, notifications not arriving, etc.
Security and Compliance Deep Dive
- Memorize the differences between SSO, 2FA, and session management options
- Understand data residency and where Slack data is stored
- Know the compliance certifications Slack holds (SOC 2, ISO 27001, etc.)
- Study GDPR implications and how to handle data subject requests
- Understand Enterprise Key Management and when it's necessary
- Review audit log capabilities and what events are logged
- Know how to configure data retention policies and their implications
Integration and Automation Focus
- Build workflows for common use cases: new employee onboarding, ticket creation, approvals
- Understand the difference between workflows, apps, and custom integrations
- Practice configuring the Salesforce-Slack integration thoroughly
- Learn when to use webhooks vs. apps vs. API calls
- Understand app approval workflows and governance processes
- Know how to troubleshoot OAuth and permission issues
- Study bot users and their capabilities vs. regular users
Exam Preparation Strategy
- Take practice exams under timed conditions (90 minutes for 60 questions = 1.5 minutes per question)
- Review the exam guide multiple times and ensure you've covered every objective
- Create flashcards for technical terms, limits, and feature comparisons
- Join or form a study group to discuss complex topics
- Focus your final week on weak areas identified in practice exams
- Don't cram—review steadily over 6-8 weeks for better retention
- Schedule your exam when you're consistently scoring above 70% on practice tests
Exam Day Tips
- 1Arrive early or ensure your testing environment is set up 30 minutes before the exam
- 2Read each question carefully—look for keywords like 'BEST', 'MOST', 'FIRST', or 'EXCEPT'
- 3Manage your time: with 60 questions in 90 minutes, you have 1.5 minutes per question
- 4Flag difficult questions and return to them after completing easier ones
- 5Eliminate obviously wrong answers first, then choose from remaining options
- 6For scenario questions, identify the domain being tested (security, configuration, etc.)
- 7Remember that Salesforce exams often have multiple 'correct' answers, but one is 'best'
- 8Trust your preparation—your first instinct is usually correct unless you find a clear error
- 9Don't leave any questions blank—there's no penalty for wrong answers
- 10Use the annotation feature to mark questions you want to review if time permits
- 11Stay calm and focused—you need 39 correct answers out of 60 (65%) to pass
- 12Review flagged questions if time remains, but avoid second-guessing yourself excessively
Study guide generated on January 8, 2026
Pro Study Tips
Expert advice to maximize your study effectiveness
Active Learning Strategies
- Hands-on practice: Apply concepts in real scenarios
- Teach others: Explain concepts to reinforce learning
- Take notes: Write summaries in your own words
Exam Day Preparation
- Get enough sleep: Rest well the night before
- Review key points: Go through your notes and cheat sheets
- Time management: Practice pacing with timed exams
Continue Your Preparation
More resources to help you succeed
Complete Slack Administrator Study Guide
This comprehensive study guide will help you prepare for the SALESFORCE-10 certification exam offered by Salesforce. Whether you are a beginner or experienced professional, this guide covers everything you need to know to pass on your first attempt.
What You Will Learn
Our study guide covers all 4 exam domains in detail:
- Workspace Configuration and Management (30%)
- Security, Compliance, and Data Protection (25%)
- Integrations and Workflow Automation (25%)
- Analytics, Monitoring, and Support (20%)
Recommended Timeline
Most candidates need 6-8 weeks of dedicated study to pass the Slack Administrator exam. We recommend studying 1-2 hours daily and taking practice exams weekly to track your progress.
Next Step: Start with our free practice test to assess your current knowledge level.