Salesforce Certified Agentforce Specialist Practice Exam: Test Your Knowledge 2025

What is the primary purpose of Agentforce in Salesforce?

A retail company wants to deploy an Agentforce agent to handle customer service inquiries. Which component is essential for the agent to understand and respond to customer questions?

When configuring an Agentforce agent, what is the purpose of the Agent Instructions?

Which Salesforce feature allows Agentforce agents to access and utilize external data sources in real-time?

What is a key benefit of using guardrails in Agentforce?

A financial services company is implementing an Agentforce agent to help customers with account inquiries. The agent needs to access customer data while ensuring sensitive information is protected. Which approach should be used?

An organization wants their Agentforce agent to escalate complex cases to human agents automatically. Which feature should they configure?

A company's Agentforce agent needs to retrieve product information from an external inventory management system. The external system provides a REST API. What is the recommended integration approach?

When designing Topics for an Agentforce agent, what is a best practice?

An Agentforce agent is experiencing low accuracy in understanding customer requests. What should be the first troubleshooting step?

A healthcare organization needs their Agentforce agent to comply with HIPAA regulations. Which consideration is most critical?

What is the role of the Large Language Model (LLM) in Agentforce?

A company wants to measure the effectiveness of their Agentforce agent. Which metrics should they track?

When configuring Actions for an Agentforce agent, what must be defined?

An e-commerce company's Agentforce agent needs to access order data from Salesforce and shipping information from an external carrier system. What architecture pattern is most appropriate?

A global organization is deploying Agentforce agents across multiple regions with different languages. How should they configure the agents to handle multilingual support?

An Agentforce agent is integrated with multiple systems using various APIs. The agent occasionally fails when one external system is temporarily unavailable. What is the best approach to handle this scenario?

A company has deployed an Agentforce agent that handles sensitive customer financial transactions. They need to ensure comprehensive auditability. Which combination of features should they implement?

An enterprise is experiencing performance issues with their Agentforce agent during peak hours. The agent makes multiple API calls to external systems for each conversation. What optimization strategy should they implement?

A company wants to continuously improve their Agentforce agent based on real-world usage. They have access to conversation logs and customer feedback. What approach should they follow?