Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate Practice Exam: Test Your Knowledge 2025

Your organization is planning to deploy Microsoft Teams Phone System to replace the existing PBX system. The company has 500 users across three office locations in the United States. Users need to make and receive calls using their existing phone numbers. What licensing requirement must be met to enable this functionality?

You are configuring Direct Routing for Microsoft Teams Phone. You need to connect your on-premises Session Border Controller (SBC) to Microsoft Phone System. Which FQDN should the SBC connect to for media traffic?

A multinational company needs to implement emergency calling for Teams Phone users in multiple countries. Users travel frequently between offices in the United States, United Kingdom, and Germany. What feature should you configure to ensure emergency calls are routed to the appropriate local emergency services based on the user's current location?

You are implementing a Call Queue in Microsoft Teams to handle incoming customer support calls. The queue should distribute calls to 15 agents, and if all agents are busy, callers should hear music and wait for up to 10 minutes before being disconnected. What routing method provides the most balanced distribution ensuring all agents receive approximately the same number of calls over time?

Your organization has implemented Microsoft Teams Phone with Direct Routing. Users report that outbound calls to international numbers are failing, while domestic calls work correctly. You verify that the SBC is properly configured and the trunk is operational. What is the most likely cause of this issue?

You need to create an Auto Attendant that provides different menu options during business hours versus after hours. During business hours, callers should hear a menu with options to reach Sales, Support, or the Company Directory. After hours, callers should only hear a message and have the option to leave a voicemail. What configuration approach should you use?

An organization is migrating from Skype for Business Server to Teams Phone System. They have analog devices including fax machines, door phones, and elevator emergency phones that must continue to function. What solution should you implement to support these analog devices?

You are configuring a Teams Live Event for a company-wide announcement that will be broadcast to 5,000 employees. The CEO will present from the corporate office, and employees will watch from various locations including home offices. The event must support real-time Q&A moderation. What production method should you use?

Your organization needs to implement meeting policies that prevent users from recording meetings, but executive leadership should be able to record their meetings. Additionally, all users should be able to share their screens. What is the best approach to implement these requirements?

A company wants to allow external participants to join Teams meetings, but they are concerned about security. External users should not be able to bypass the lobby, and the meeting organizer should always control when external participants are admitted. What meeting settings should you configure?

You are configuring Teams Webinars for marketing events. The marketing team needs to collect registration information including name, email, company, and job title from attendees. They also want to send reminder emails automatically before the webinar starts. What features should you enable?

During a Teams Live Event with 2,000 attendees, participants report experiencing a 30-45 second delay between the live presentation and what they see on their screens. The presenter is concerned about the delay when responding to Q&A. Is this expected behavior, and what explains this delay?

Your organization has deployed Microsoft Teams Rooms systems in 25 conference rooms across multiple buildings. You need to implement centralized monitoring to track device health, system updates, and identify rooms experiencing issues. What solution should you implement?

A Teams Room is experiencing audio issues where remote participants cannot hear people speaking in the conference room clearly. The room has a Microsoft Teams Rooms system with a certified conference room microphone. Local participants in the room can hear remote participants without issues. What troubleshooting step should you perform first?

You need to deploy configuration settings to 50 Teams Rooms devices across multiple locations. These settings include default volume levels, display configuration, and meeting room capacity information. What is the most efficient method to apply these configurations?

Your organization has purchased Teams-certified desk phones for 200 users. The phones need to be deployed with user sign-in, and you want to streamline the authentication process. What authentication method provides the best user experience while maintaining security?

Your organization is experiencing poor audio quality during Teams calls. Users report choppy audio and dropped calls. You need to implement Quality of Service (QoS) to prioritize Teams traffic. For real-time audio traffic, what DSCP value should you configure on the network devices?

You are planning the network infrastructure for Teams deployment across multiple office locations. Each office has a 100 Mbps internet connection. You need to calculate bandwidth requirements. An office location has 50 users who will be using Teams for audio calls, video calls, and meetings. According to Microsoft recommendations, what is the approximate bandwidth planning guidance per user for planning purposes?

Your organization has deployed Teams across multiple sites connected via MPLS network. Users at remote sites report that during peak hours, Teams video quality degrades significantly. You have verified that internet bandwidth is sufficient at each site. Network analysis shows that the MPLS links are saturated during business hours. What is the most effective solution to improve Teams performance?

You are implementing split-tunnel VPN configuration for remote workers using Teams. The VPN currently uses forced tunneling, sending all traffic through the corporate network. Users complain about poor Teams call quality when connected to VPN. What Office 365 endpoints category should you configure to bypass the VPN tunnel to improve Teams performance?